Requested refund's for orders placed will be refunded the product cost SHIPPING IS NOT Refundable. When paying by credit card processing fees are not refundable PayPal the fees are refundable. DoA orders will be issued a second shipping date . All DoA orders will be required to send a video over to jaysreefbugs@gamil.com flash light from the bottom in a dark room with in 5 hours post delivery . Phytoplankton is a mixed blend and will result in a crash when attempting to cultivate NO REFUNDS will be issued on this matter .